Click to download the January 2016 ACCC bulletin for Builders and Electricians about the Infinity Cable recall.

INFINITY CABLE recall : Act now before it's too late.

INFINITY & OLSENT branded Infinity TPS & Orange Round Electrical Cables

PRA number:

Date published:
27th August 2014

Product information

Product description
All 'INFINITY' and 'OLSENT' branded Infinity TPS (flat and flexible) and Orange Round low voltage electrical cables of all sizes, configurations and models that are polymeric insulated and PVC sheathed/insulated

Identifying features
All sizes and configurations of TPS and Orange Round mains power cables sourced from Infinity Cable Co Pty Ltd and supplied under 'INFINITY' and 'OLSENT' brands are affected. The cable is labelled 'INFINITY' or 'OLSENT' at 1 metre intervals.

What are the defects?
The cables fail the required ageing tests of AS/NZS 5000.2:2006. The insulation could become prematurely brittle with age.

What are the hazards?
If the insulation becomes brittle and the cables are disturbed, the insulation could break and expose live conductors, resulting in possible electric shock or fires.

Traders who sold this product
'INFINITY' branded cables were supplied by:

(1) Mitre 10 (Sep - Oct 2013)
(2) John Danks & Son to "Home Timber & Hardware" (Jul - Sep 2013)
(3) John Danks & Son to "Thrifty-Link Hardware" (Jul - Sep 2013)
(4) John Danks & Son to "Plants Plus" and independent hardware stores (Jul - Sep 2013)
(5) Pioneer Electrical Supplies
(6) Salmon Bros. Data and Electrical
(7) United Electrical and Data Supplies
(8) Alliance Electrical Wholesalers
(9) Sydney Electrical Wholesalers
(10) HEM Queensland
(11) Ramax Electrical Wholesalers
(12) Network Electrical Supplies
(13) Go Electrical
(14) Advanced Electrical Wholesalers
(15) EZLEC Trade Supplies
(16) Project Lighting
(17) Popes Electrical and Data Supplies

Both 'INFINITY' and 'OLSENT' branded cables were supplied by:

(18) Masters Home Improvement (Mar 2012 - Sep 2013)

Not all 'OLSENT' branded cable was sourced from Infinity Cable Co Pty Ltd. Masters Home Improvement can arrange for a visual inspection of 'OLSENT' cable which will determine whether the cable is affected by this notice.

One other small supplier was also involved but has already completed the recall.

The cables were supplied as follows:

NSW 2010 - 2013
(Masters Home Improvement; John Danks & Son; Mitre 10; Pioneer Electrical Supplies; Salmon Bros. Data and Electrical; United Electrical and Data Supplies; Alliance Electrical Wholesalers; Sydney Electrical Wholesalers; Ramax Electrical Wholesalers; Network Electrical Supplies; Go Electrical; Advanced Electrical Wholesalers, EZLEC Trade Supplies & Project Lighting)

ACT 2011 - 2013
(Masters Home Improvement; Project Lighting & Popes Electrical and Data Supplies)

Vic 2012 - 2013
(Masters Home Improvement; John Danks & Son; Mitre 10 & Go Electrical)

Qld 2012 - 2013
(Masters Home Improvement; Mitre 10 & HEM Queensland)

SA Mar 2012 - Oct 2013
(Masters Home Improvement; John Danks & Son; & Mitre 10)

WA Mar 2012 - Sep 2013
(Masters Home Improvement & John Danks & Son)

Tas Jan 2013 - Oct 2013
(John Danks & Son; & Mitre 10)

NT Not supplied in the NT

The cables were also supplied in smaller quantities by a number of other smaller suppliers. Individual State and ACT agencies are in contact with those suppliers and recall arrangements will be announced separately.



What should consumers do?
If you suspect any of these cables were installed in your premises, contact the responsible builder, electrical contractor or appliance installer to confirm whether Infinity cable was used. They will liaise with you, and the cable supplier from whom they sourced the cable, about obtaining remedy under this safety recall. The cable supplier will then arrange for inspection of your wiring and remediation of any installed Infinity cable that they supplied, free of charge to the consumer, under the safety recall.

If you want your wiring inspected, the cable supplier should be given the first opportunity to arrange this. If you are uncertain who the cable supplier was, you can arrange for a licensed electrical contractor to inspect your wiring. Inspection costs are not recoverable from cable suppliers if Infinity cable was not installed or if the cable supplier cannot be determined.

If you have any unused or removed Infinity cable then return this to the cable supplier for a full refund or replacement.

This safety recall is to remedy all installed Infinity cable supplied by the listed cable suppliers as follows:

1. The removal and replacement of all Infinity cable installed in proximity to heat sources including but not limited to recessed lighting, heaters, ovens, stoves, hot water systems, spas, in-floor heating, airconditioners, gas appliances, flues and chimneys, wood heaters and oil heaters.

2. The removal and replacement of all cable installed in areas that are accessible to building owners, tradespeople or the public, unless the cable is laid in an appropriate cable conduit or other suitable mechanical protection. "Accessible areas" explicitly include all accessible roof spaces and accessible spaces under floors. An "appropriate cable conduit or other suitable mechanical protection" is electrically non-conductive, flame retardant (or self-extinguishing) and with appropriate ingress protection (IP) rating that prevents access to the cable inside.

3. Any Infinity cable left installed in appropriate cable conduit or in inaccessible wall, floor or ceiling spaces or embedded into a masonry wall surface must have an appropriate electrical safety switch (residual current device) installed and tested on that cable, if such a device is not already installed and tested.

4. Any premises with Infinity cable left installed must have an appropriate warning sticker affixed to the relevant electrical metering/switch box alerting building owners and tradespeople to the presence of inaccessible Infinity sourced cable.

The safety recall addresses the safety of the installed cable. Consumers with concerns about the quality of Infinity cable that remains installed may have rights under State and Territory electrical safety and/or building legislation, and under the consumer guarantees of the Australian Consumer Law. For further information, see for details relevant to each State and Territory.

See for Australian Product Recall Information.

Infinity and Olsent cables Product safety alert

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